A large number of courier services cooperate with AliExpress, each with its own special features. One of them is the courier service DPD. DPD is one of the most well-known companies in the market for delivery of goods from online shops. In 2015, the delivery service joined the Chinese marketplace AliExpress. DPD is part of the French company DPDgroup, which has been active on the delivery market since the seventies. The cooperation with Aliexpress is just one of the many services offered by DPD.
The company offers logistics services, several different kinds of international deliveries and turnkey solutions for online shops. DPD is widely known for its speedy delivery and economical rates.
In this article, we will tell you how to order and track parcels that are delivered by DPD. We will also show you how to determine that your order is being delivered by this particular service by means of a tracking number.
DPD on AliExpress – what is shipping?
DPD is one of the courier services delivering orders from AliExpress throughout Europe. A parcel can be delivered either by courier or to a pick-up point, where you pick up the order yourself.
Attractive way to order delivery to your door by courier, or choose the pickup point and pick up the order yourself. The second option is possible if there are pick-up points in your city.
Pros and cons of the DPD courier service
DPD has a lot of negative feedback. However, many times more orders are delivered successfully and on time. We would just like to warn you that delivery may indeed be delayed by a few days.
Delivery time
DPD promises delivery from China to Europe within 14 days. This is really fast compared to many other shipping methods on AliExpress. Delivery within Europe takes 3-7 days. Therefore, even if an order is slightly delayed, there is no need to wait for weeks in total.
As mentioned above, DPD specialises in international shipping. Therefore, both in China and in the destination country your order from AliExpress is transported by DPD. With no intermediaries, the delivery time of thousands of parcels can be significantly reduced.
Tracking parcels to DPD from Aliexpress
Track a parcel delivered by DPD courier service can be tracked in several ways.
The first and the most classic is the delivery tracking in the personal cabinet of AliExpress. The disadvantage of this tracking is that not all information is clear from the order statuses. In addition, if the parcel goes to a post office, it will not specify the address of the post office.
The second and more accurate way is to track the parcel on the official website of DPD. To do this you need to:
- Go to the website dpd.com;
- Choose necessary region from the list;
- Insert the previously copied tracking number in the “Track the parcel” field;
- Press “Search” and a page with tracking results will open;
- If you have ordered to a pick-up point, click on the link “To pick-up point” and you will see the address where the parcel has arrived.
DPD courier track numbers
When ordering on AliExpress it is not always possible to understand which courier service will deliver the parcel. When ordering on AliExpress, it is not always possible to understand which courier service will deliver the parcel. It is only possible to understand who will deliver the order after it has been dispatched using the tracking number.
The DPD tracking number usually consists of a 12-digit sequence, but may vary.
DPD tracking numbers usually consist of 11-15 characters combining numbers and uppercase letters or numbers only.
How do I contact DPD ?
The registered office of the company DPD is located in France, at the following address:
Customer service is available Monday to Friday from 8 a.m. to 8 p.m. and Saturday from 10 a.m. to 6 p.m. at the following numbers:
- 0970808566 from France and +33970808566 from abroad
Reviews of AliExpress DPD delivery
The feedback on the courier service DPD, as well as on other services, is mostly negative. This is due to the fact that satisfied customers are rarely written reviews. However, we do not rule out some overlaps on the part of the courier service DPD. Below are a few examples of reviews about the company.
AlieXpress did not want a refund for an item that had left customs but had not arrived at the dpd warehouse, it was perfectly visible on the app, insisting that it had been received by Either me or relatives, as the parcel was with expedited delivery, the dispute was immediately with the site. Got my money back via sber’s chargeback as the dispute was not closed in my favour. And yes, the buyer status is platinum.
The parcel arrived at the door. Two days in advance, first a “robot” call, an email the day before and a message on WhatsApp with all the courier’s details. The courier called, clarified and brought the parcel. Everything worked out very well.
The parcel was tracked. But it took a very long time – 31 days. For a DPD delivery to a pick-up point, that’s a very long time.
Frequently asked questions
Do I have to pay for DPD delivery from AliExpress?
You don’t have to pay for DPD courier delivery of parcels from Aliexpress. You only place an order on the site, the courier service delivers it for free. The exception may be if the seller has already pre-paid shipping (you pay for it also when placing the order).
Where do I get my parcel delivered by DPD from AliExpress?
You can receive your order either at a DPD collection point or in person by courier. This depends on the selected delivery type when you place your order.
Can I track my DPD parcel using my AliExpress order number?
No, you can only trace the parcel using its tracking number. You can view it on the product page in your personal Aliexpress account.
