When tracking a parcel from Aliexpress, you may encounter statuses that require you to take certain actions in order not to lose the money you spent on the order. Today we’ll take a look at the “Returned parcel is signed by seller” status and tell you what to do if it’s been assigned to a parcel.
Returned parcel is signed by seller – what does it mean in Aliexpress
The “Returned parcel is signed by seller” status on AliExpress means that the returned parcel has been sent back to the supplier.
This means that the package containing the product you ordered through AliExpress has been sent back to the vendor.
This could be due to various reasons, such as the item not meeting expectations, being of poor quality or not matching the description, or that you simply decided to discard it.
If this happens, you will probably be offered the option of a refund or an exchange for another product. It is advisable to contact the supplier for more information and to agree terms of return or exchange with them.
From this we draw several conclusions:
- The seller has sent the parcel, it has reached Chinese customs;
- For some reason, the customs office refused to send the parcel to the recipient’s country;
The order was not confiscated, it was sent back to the seller; - The seller received the parcel safely, with no claims, and signed a document to that effect.
The buyer’s logical question is what is wrong with the order that it did not pass customs? This question can only be answered correctly by the Customs Service. Because every parcel from Aliexpress is checked by numerous factors before it goes to the recipient’s country. Customs may have refused to forward the item for the following reasons:
- The order contains prohibited goods to be brought into the recipient’s country;
- The weight does not correspond to the actual weight (underestimated, overestimated);
- The documents relating to the parcel are incorrectly filled in.
You can try to contact the customs office to get the details of what has happened. But what’s the point if the order has already been returned to the seller.
What to do when the parcel’s status is incorrect
Do not rush to open a dispute. It is best to contact the seller first. He may be able to explain the reason for the customs’ refusal to forward the item. Honest and trustworthy sellers have no problem agreeing to resend the order to the customer. Of course, if the goods are not prohibited for shipping. Suppose the seller has filled in the accompanying documents incorrectly. In that case the re-shipment of a parcel with correct documentation will probably go without any problems.
If the seller refuses to negotiate, refund the money or send the goods, be sure to open a dispute. This way you will definitely get your money back. Because it’s not your fault that the parcel was not received.
How long before the parcel arrives
If the seller has agreed to resend the order, it is logical that you should not expect the parcel to arrive within the first two weeks. It will take approximately 30-40 days to receive your order. The main thing is that the seller should not delay with sending the parcel to the delivery service. This is not a typical quality for responsible sellers. If the wait for your order is too long for you, it is better to negotiate a refund – either through the seller or by opening a dispute.
Hot offers
10,000+ Sold
for iPhone 17 16 15 Plus Pro Max Supercharge for Macbook Fast Charger Type C Cable for xiaomi Samsung
1,000+ Sold
Bag for iPhone 17 Samsung Waterproof Digital Electronic Organizer Portable Power Bank Charger Camera Bag
1,000+ Sold
Open-Ear Wireless Headphones Bluetooth 6.0 with 4 Mic Clear Call, Earbuds Clip on Earphones 30H Playtime
5,000+ Sold
Air Compressor for Car Motorcycles Bicycle Electric Tire Inflator with LCD Digital Display
100+ Sold
Mi Tablet Global Version Snapdragon 7+ Gen 3 11.2″ 3.2K 144Hz Display Adreno GPU 45W Turbo charge 8850mAh
