When ordering goods on AliExpress, every buyer expects fast and trouble-free delivery. At the same time, it is difficult for beginners to understand what the status “Shipping information has been received by the warehouse electronically” and other messages in the tracking means.
In this article, we will understand what the above text means and what to do if such a parcel is delayed.
What “Shipment information received by warehouse electronically” means
Shipment information received by warehouse electronically is the initial status in AliExpress parcel tracking, which means that the sender has created a virtual delivery request in Cainiao logistics system.
The shipment has already been assigned a unique track number, but the goods themselves have not yet been transferred to the carrier’s warehouse. The buyer should wait until the status “Parcel is ready for dispatch from the warehouse” appears in the parcel tracking. This will mean that it has started its journey to the recipient.
If you don’t know which post office your order should go to, then we recommend using our detailed material on this topic.
What happens to the parcel once it has received this status
Once the parcel is registered in the Cainiao system, the seller has to hand it over to the nearest receiving warehouse. Next, the parcel leaves the warehouse, and then a notification appears that it has been accepted by the logistics company.
The next step is the processing of the parcel at the sorting centre, where it is allocated to different characteristics and delivery destinations.
The parcel then enters the shipping hub, passes through customs clearance at the exit of the PRC and departs in the direction of the transit country. From there, the parcel travels to your country and after some time it reaches the City Post office or Meest.
What to do if a parcel from AliExpress is delayed
Don’t worry if your parcel has the status “Shipping information received electronically by the warehouse” for a few days. This is normal, and it doesn’t mean that something went wrong.
If your parcel from AliExpress is delayed, the first thing to do is to contact the seller and ask for his help in finding the order.
Do not be in a hurry to open a dispute, as the request can be sent only 10 days after the moment the parcel was sent by the seller. At the same time, it is important to keep an eye on the buyer’s protection period, which is usually 90 days.
If the seller has not helped and the parcel has not started to move, then you can safely initiate a request for a refund. Buyers have a maximum of 15 days to do this, after buyer protection is complete. Use the information in the tracking system as proof.
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