AliExpress is an online marketplace that allows buyers to purchase products from sellers around the world. The AliExpress payment system is designed to make it easy and secure for buyers to pay for their orders on the platform.
Here are a few general points about the AliExpress payment system:
- AliExpress accepts a variety of payment methods, including credit and debit cards, bank transfers, and online payment services such as PayPal.
- AliExpress uses encryption technology to protect the security of payment information, and buyers are protected by the AliExpress Buyer Protection program, which covers orders up to a certain value.
- Buyers can choose to pay for their orders in full at the time of purchase, or they can use the AliExpress Escrow service, which holds the payment in a secure account until the buyer has received and approved the order.
- Buyers can view their payment history and manage their payment methods by going to the “My Account” section of the AliExpress website or app.
- AliExpress may add additional payment methods or options in the future, depending on the needs and preferences of its users.
- If there are issues with a payment or if you have questions about the payment process, you can contact AliExpress customer support for assistance. They should be able to help you resolve any problems and answer any questions you may have.
Why my payment was charged incorrectly? (wrong value)
Please note AliExpress only charge user the same value in order confirmation page and no extra money will be received by system.
If extra money has been deducted from your account, it may due to:
- You may check wrong order number;
- Currency rate change;
- Service fee or transaction fee charged by bank. For example, paypal method, bank will charge extra handling fee for every transaction.
Why momeny was deducted withount my authorization?
Please double check if you are the owner of the account, if yes, i would like to suggest you:
- Check with your family members or friends to confirm that any of them might use the card for paying order;
- Contact with bank to request claim chargeback for unauthorized transation if payment was not operated by you.
The payment was deducted twice. What can I do?
Please note payment for each order will only be received once on AliExpress.
Possible reasons and suggestions:
Reason 1：payment was triggered mutiple time on unpaid order and processed successfully.
Suggestion: As payment for each order will only be received once on AliExpress, refund will be processed to you automatically by your bank. Normally, it takes 3-20 workings days to original payment method.
Reason 2：payment for another order with same value.
Suggestion: please visit ‘My Order’ page to check if any other order with same value. If yes, submit cancellation on order detail page.
Reason 3：Bank hold on money temporary. Sometimes, bank sends message for payment authorization first and deduct money from your account after payment captured. In total, money will be removed only once.
Suggestion: you may confirm with bank if you still have concern on this. Thanks for your cooperation.
Why the order status shows “Payment being verified” after payment?
There will have payment verification process in system to guarantee your payment safety.Kind reminder:
- 95% orders will be verified within 3 hours
- 99.9% orders will be verified within 24+6 hoursPayment will be successful after verification, thanks for your understanding and patiance on this.
Successful verification will help update the order status to “Awaiting Shipment”. After order status updates, the seller will be preparing the shipment. For more information about receiving goods, please refer to “When will I receive my order?“.
Unsuccessful verification breeds a closed order. Payment will be returned to your credit card which you used to pay for this order, normally you will receive the refund in 10-20 days. For more information for getting refund, please refer to “How will I receive my refund?“.
In below scenarios, payment verification may exceed 24 hours:
- Sorfort Banking payment, which takes about 6 days to reflect payment in our system normally. Therefore, please wait 6 days and check the order status.
- Payment made by other payment methods, other than Sorfort Banking . There might be a delay because there is an enormous number of orders. Please wait a few more hours and check again.
How to activate “AE Payment”?
Activation process
What benefits are available after activation?
You will have the following exclusive rights：
- Qualified for the Cashback event, the more you buy, the more you get back, and the more you save money;
- Qualified for Fast Refund(Bonus)，gradually provide services to multiple countries；More services are constantly being updated, please look forward to it!
How to activate ‘AE Payment’?
Activation methods: AliExpress APP-Account-Payment
- Click Activate Now;
- Bonus home page click Activate Now.
What should I do if I cannot receive the verification code during activation?
Please check whether the mobile phone number is correct, and pay attention to check the text message records including spam text messages. If you still cannot receive the verification code, please wait a few minutes and try again, or change another mobile phone number.
How to change my wallet phone number?
The mobile phone number cannot be modified temporarily. Please pay attention to the page for the specific time.
‘AE Payment’ wallet- Bind Card Issue
Bind card in ‘AE Payment’ wallet
How to add card?
Is there a fee for paying after the card added?
How to remove card?
Why did I add card fail?
If your information is correct, please try to bind card on order checkout page, normally, it could be saved successfully and saved in wallet after that.
