Seller cancelled the order on Aliexpress

29.07.2023

More and more often, buyers of AliExpress have started to face the fact that some time after the purchase the seller cancels the delivery of goods. The seller does not specify any detailed reasons, which of course outrages buyers. In this article we will try to understand all the reasons for cancellation of the order by the seller and solutions to this situation.

Seller cancelled delivery – what does it mean?

Seller cancelled delivery – a message that means that the order has not been transferred to the transport company for delivery and the recipient will not receive the parcel. That is, the seller for some reason was not able to send the order and cancelled its delivery completely.

Reasons for cancellation of delivery on AliExpress

Below are the possible reasons why the seller on AliExpress was unable to send you the order.

The item ran out of stock. The most common reason sellers cancel orders. Most often it happens during major sales. The number of purchases far exceeds the quantity of goods and the seller has to go to such measures and cancel the delivery.
The delivery was cancelled by AliExpress security system. If you ordered from a second account or used a lot of coupons, the security system may block your order. In this case, you will receive a notification. According to the rules of the site you can not create several accounts for one person.
Unscrupulous seller. Unfortunately, the site has sellers who cheat buyers. For example, you made an order, and the seller gave you a different track or the parcel went perfect in another place. Most often sellers stall for time, for the end of the buyer’s defence, so that he could not open a dispute. In this case, you need to write personally to the seller or to AliExpress support.
The seller did not have time to submit the data on the shipment. If the seller did not meet the shipment in the time allotted to him, then the orders are automatically cancelled. In this case, the money is easily returned to the buyer within 20 working days.
The goods were lost in transit. Such cases also happen and not all sellers like to talk about it. If the seller is conscientious, he can tell about it immediately, but dishonest sellers usually stall until the buyer’s protection period expires.

Aliexpress Support

What should I do if my order on Aliexpress was cancelled by the seller?

problem-solving measures

If your order has been cancelled – then nothing but a refund can no longer be done. Therefore, you need to take the following steps:

Contact the seller and ask about the reason for the cancellation.

If the seller is honest, he will indicate the reason for the cancellation and offer options to solve the problem. He may even resend the item, but in most cases he will refund the money.

If the goods were cancelled after the order was sent, you need to open a dispute.

You can read how to open a dispute here. In the reason for the dispute, specify “No tracking information”. You need to provide tangible evidence that you have not received the goods. You can even send correspondence with the seller.

If the order was cancelled immediately after purchase, you do not need to do anything.

If your order was cancelled or cancelled by the security system, the money will be returned automatically to your account within 20 working days. No additional actions are required.

Summing up I would like to say that in most cases, the problem in the cancellation of delivery is solved easily. Aliexpress in such situations often goes to meet buyers and without much difficulty returns the funds. I would also like to note that do not forget to look at the seller’s rating. If it is below 95%, you need to think about buying in it. Also, if the goods do not have reviews, it may prompt you not to order from the seller.

I would also like to note once again that the money will be returned to your card within 20 working days. On average, the refund is made in 5-10 days.