Today, almost every Internet user on our planet has at least a hundred registered accounts on various websites. Resources recommend using unique and complex passwords during the registration process to increase security. This whole array of data is very difficult to store, so it’s not uncommon for people to lose their passwords.
To solve the problem of forgotten data, services have a special password recovery feature, and AliExpress is no exception.
Aliexpress is available to users on different platforms, so we’ve split the instructions into several sections. Follow our guide to change your login details.
Step-by-step instructions for buyers from all countries
Recover password on global site – AliExpress.com
This section is intended for users using the global website AliExpress.com and the official mobile app, which targets audiences from most countries around the world.
Go to password recovery page
Enter the email address you used when you registered your new Aliexpress account. If you don’t remember this information, you can restore access to your profile using the order number or the card you used to pay for your purchases;
Confirm that you are not a robot
To do so, drag the slider from left to right in the “Verify” line;
Click on the “Request” button
The system will redirect you to the next step, where you must confirm the operation;
Select the method of identity verification
Before changing the password, you must confirm the operation by one of the proposed methods. You can request a validation code to your email address or write to the AliExpress support team;
The system may display information in Chinese, so we have made translations and screenshots of the important pages. Please read them carefully to understand what they are about.
Enter a 6-digit confirmation code
The system will send a 6-digit code to your email address. Copy it and paste it into the appropriate field. Then press the “Confirm” button;
Enter a new password
Having successfully completed the identity verification task, you can proceed to create a new password for your account. Please fill in the two fields very carefully and remember your new password;
Use the new password for authentication
If the new password matches twice, the system will display a notification that the password has been successfully recovered. You can now use your updated login details to log in to Aliexpress.
That’s it! You can now log in to your AliExpress account using your new password.
It’s important to note that if you don’t receive the password reset email, you should check your spam or junk folder. If you still can’t find the email, you may need to contact AliExpress customer support for assistance.
In conclusion, recovering your AliExpress account password is a quick and easy process. Just follow these simple steps, and you’ll be back to shopping on AliExpress in no time!
Reset password in AliExpress mobile app
The instructions are relevant for customers using the “AliExpress by Alibaba” app in the App Store or Google Play catalogue.
Open the mobile app. Use the menu at the bottom of the screen to go to “My profile”;
Press the “Login” button. It is located at the top of the tab;
Click on the “I can’t remember my password” link below the login form;
Select a way to reset your password. Enter your email address or user ID and click on “Continue”;
The password reset method using your phone number is only available to customers from France (+33), Italy (+39), Spain (+34), the Netherlands (+31), Saudi Arabia (+966) or AOE (+971). Please note that the number must be attached to an existing AliExpress account.
Confirm your email address. Enter the 6-digit code the system sent by email;
Enter your new password. Reset your account password by entering a new combination of mixed case letters, numbers, and special characters twice;
Log in to the account. Use the new password to log in to the mobile app.
Resetting your password in the AliExpress mobile app is a quick and easy process. Simply follow the steps outlined above to reset your password and regain access to your account. Remember to keep your password safe and secure to avoid any future login issues.
Conclusion
Forgetting your AliExpress account password can be a hassle, but resetting it is a simple process that can be done quickly and easily. Follow these steps to recover your AliExpress account password and get back to shopping on AliExpress.
We’ve prepared answers to the most frequently asked questions about changing your account password. Check out the short answers.
How do I reset my AliExpress password if I can’t access my email?
Contact AliExpress Support if you’re unable to confirm your password reset with your email address.
Can I reset my AliExpress password using my phone number?
AliExpress Password Recovery Using Your Phone Number is available to customers from France (+33), Italy (+39), Spain (+34), Netherlands (+31), Saudi Arabia (+966), and AOE (+971).
What should I choose when resetting a lost password on AliExpress?
Come up with a complex password and use it only on AliExpress. It should contain at least one number and two Latin letters of different case. We recommend a password length of 8 to 20 characters.
Active user of AliExpress since 2018. I create high-quality and unique content on the topic of shopping on the Chinese marketplace. I help other people solve problems with their orders.
