How to fill in and change your delivery address on AliExpress

24.04.2023

Shipping address is the most important information buyers need to fill out on AliExpress to successfully transport orders from sellers to recipients.

A mistake could result in a delayed package or the purchase being delivered to the wrong address. Also, only using the correct recipient’s details such as name and phone number is it possible to receive the parcel.

We’ve prepared a detailed guide on how to fill out and change your shipping address on AliExpress. Use the “Table of Contents” of the publication to quickly navigate to the desired section.

Guidelines for shoppers from all countries

This part of the guide is intended for shoppers who use the global site AliExpress.com and the official mobile app, which targets an audience from most countries around the world.

Fill shipping address on the global site – AliExpress.com

Step

Open the page “My Shipping Address”. If necessary, log in with your email address and password from your account;

Step

Click on “Add a new address” to add a new shipping address. To modify an existing address, click on the “Edit” button;

Step

Fill in the “Country/Region” field, indicating the country of your actual residence. Use the search bar for a quick search;

Step

The next part of the form “Personal information” consists of two fields “Contact Name*” and “Mobile Number”. In the first field, enter your first name and surname in Latin characters (if you have an international passport, enter your first name and surname as it appears in the document). In the second field please enter your current phone number. The country code will be added automatically after you enter your country of residence;

Most delivery companies use the phone number to notify recipients of courier arrival times or pick-up locations.

Step

You can now fill in the delivery address in the Address section. Start typing street name in the field “Search by ZIP Code, street, or address” in English to find the address from the Aliexpress database. If you want to fill in all the information manually, click on the button “Or enter address manually”;

Step

In the field “Street, house/apartment/unit*” enter the street name and house number e.g. Utrechtseweg str. 8. It is better to put the flat number in the “Apt,Suite,Unit,etc.（Optional)” field e.g. ap. 2;

Step

Drop down a little further to select the province/province and the town or city where you live from a drop-down menu. In the “Zipcode*” field, enter your postcode;

Step

Double-check the information provided. Below is an example of a completed delivery address on AliExpress;

Step

Select the “Set as default shipping address” option so that this shipping address is used by default when you place new orders;

Step

Click on “Confirm” to save the information and confirm the operation.

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Change delivery address in AliExpress mobile app

The instructions are relevant for customers shopping on the “AliExpress by Alibaba” mobile app in the App Store or Google Play catalogue.

Open the mobile app. Go to “My profile” using the menu at the bottom of the screen;
Tap on the gear icon to access the “Settings” tab;
At the top of the screen, under “Profile”, click on “Shipping address”;
To specify a new delivery address, click on “Add new address” at the very bottom of the tab. You can also edit an existing address by clicking on the “Edit” button;
First, you need to specify the “Country/Region” of your residence. Secondly, fill in the recipient details in English in the “Contact Name” field. It is best to duplicate the transliteration of your name and surname used in official documents here. Thirdly, in the “Mobile Number” field enter a valid mobile phone number;
Use the “Search by ZIP code, street or town” or “Enter address manually”. Add “Street, house/apartment/block” and in the field below the flat number. Now select the province (province) and then the city (town, district) of your residence. In the “Zipcode” field enter your postal code.

The postcode is a reference to the specific post office of the public postal service where the parcel will be collected (if it is to be delivered in this way).

Check the given information for errors. Select “Set as default shipping address” if the specified shipping address will be the default shipping address. It will automatically be applied to the order when new purchases are made;
Done! Click on the “Save” button to add a new shipping address or edit an existing one.

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Conclusion

Changing your delivery address on AliExpress is a simple process that can be done in just a few clicks. By logging in to your account, navigating to “My Orders”, finding the order you want to change, clicking “Change Shipping Address”, and filling in the new delivery address information, you can ensure that your packages are delivered to the right place. If you’ve already placed your order and need to change the delivery address, you may need to contact the seller to make the changes.

Read on blog: “Unsuccessful delivery attempt” on AliExpress