Shopping online can sometimes be a tedious process, especially if there are problems with delivery. Unfortunately, a failed delivery attempt is a common problem for many AliExpress users, and it can cause a lot of questions and concerns.
Check out our publication to find out the causes of the problem, and possible solutions. Don’t rush to alarm the seller, as the shop is often not to blame for what has happened.
What does “Unsuccessful delivery attempt” mean?
“Unsuccessful delivery attempt” on Aliexpress can happen for many reasons, such as if the recipient was not at home at the time of delivery, if the address was given incorrectly, or if the courier was unable to contact the recipient.
The wording of this notice varies, but they all say the same thing. The only difference is which transport company is delivering the parcel.
Usually, the order is marked “Arrived at the delivery office” before it receives the “Failed Delivery” status. This means that the parcel has arrived in the destination country, has cleared customs and has been successfully handed over to the local delivery office for delivery.
- Absence of recipient. Courier is unable to deliver the parcel due to the absence of the recipient at the delivery address. This happens when the delivery company is unable to get in touch with the addressee to fix a date and time for the courier to arrive. Due to the problem, the order is returned to the warehouse.
- The recipient has not collected the parcel. The post office may mark the parcel as ‘Delivery attempt unsuccessful’ if the recipient has not picked it up within a few days of being informed of the parcel’s arrival at the branch. Note that postal items are held at the post office for up to 30 days. Then the process of returning the parcel to the sender starts.
- There is an error in the delivery system. Sometimes a delivery error notification appears in the order tracking due to a delivery service error.
- An incorrect delivery address. A package cannot be delivered to the customer due to a delivery address error. This error could be the fault of the receiver as well as the seller.
Once the package has been delivered to the recipient its status will change to “Parcel delivered“. Please contact your local post office or courier service to find out the exact reason. In most cases these actions are enough to retrieve the parcel. If the problem has not been resolved, then you should open a dispute and request a refund.
What should I do if a delivery attempt fails?
Conclusion
Encountering an unsuccessful delivery attempt on AliExpress can be frustrating, but there are several steps you can take to resolve the issue. By checking the delivery status, contacting the courier, providing additional delivery instructions, scheduling a redelivery, and contacting AliExpress customer support, you can ensure that your package is delivered successfully.
