What to do if your AliExpress order is delayed

Shipping orders from AliExpress is a complex process that requires careful planning. But no matter how prudent the preparations, sometimes parcels are delayed.

This is unpleasant news for shoppers hoping to receive their purchases as soon as possible. However, it’s important to remember that there are circumstances that cannot be influenced in any way. For instance, weather conditions are a crucial parameter for road, water and air travel.

The editorial team at AliTopShop has investigated the subject of delays in the delivery of orders from AliExpress, and is ready to share detailed material on the subject.

Reasons for delivery delays

On the product page in the Aliexpress catalogue for each delivery method there is always a note with the estimated waiting time for the order. Estimated delivery time is the expected date of receipt of the goods by the buyer. It reflects the average transport time of the parcel to the selected country.

When the estimated shipping time expires and your order is still in transit, you will receive a “Sorry, logistics delay, we will deliver it to you as soon as possible” notification on your tracking page.

There are many reasons why an order from AliExpress can be delayed:

1. The high workload of postal and courier services and shipping companies. If many orders are dispatched at the same time, postal and courier companies may experience difficulties in processing the orders and delivering them on time. The heavy workload of parcel sorting centres can also provoke delays;
2. Problems with customs. If the order contains goods that need to go through customs control, it may take extra time, especially if the country where the order is being sent has strict customs regulations;
3. Weather conditions. Bad weather conditions such as heavy snowfall, heavy rain or high winds can make it difficult to deliver an order;
4. Logistical problems. Delays in delivery can be caused by logistical problems when goods are lost or there are problems with transportation;
5. Holidays and weekends. If an order was placed during a holiday or weekend, this can lead to delays in processing and delivery;
6. Problems with the delivery address. If an incorrect or inaccurate delivery address is entered, this can make it difficult to deliver the order and cause it to be delayed;
7. Problems with the seller. If the seller didn’t ship the order on time or didn’t provide the correct delivery information, it may cause a delay in delivery.

How to fix the problem

Frequently Asked Questions

If you have any further questions, you can ask them in the comments below the article. We will do our best to answer them comprehensively.

4PX Express – delivery and tracking of Aliexpress parcels

"Extended release date by customs, No bill" – what does it mean on Aliexpress

"Refused by Customs" – what does it mean on Aliexpress, parcel from China

What Does It Mean to Extend My Order Processing Time on AliExpress?

Customs clearance successfully completed at Aliexpress

Free and paid delivery methods from Aliexpress