The AliExpress marketplace has built a reputation as a trusted marketplace. In simple terms, a marketplace is a marketplace that enables buyers and sellers to transact. However, the online shop itself does not sell anything.
Its purpose is to provide quality functionality for transactions. Since it’s an international system, the marketplace can’t always monitor every seller. If a seller on Aliexpress doesn’t respond, it’s not right to blame the site itself. Delayed response can be due to various factors. Let’s find out what to do if a seller ignores your messages.
What does Aliexpress recommend if the seller doesn’t respond?
The administration of the marketplace is aware of the problem and is well aware that it is critical for many buyers. Here’s what the administration advises when an Aliexpress seller doesn’t respond:
- If the item has not yet been received by you, the order processing stage is underway – cancel the order. When the buyer requests a cancellation, the seller has to confirm or reject this request. If the processing time is over and the seller doesn’t take any action, the order will close automatically and the money will come back to the account the payment was made from within 3 to 21 business days.
- When there is no answer from the seller about the goods before ordering, contact another shop.
- When the product is received but you are not satisfied with it for objective reasons, open a dispute. In this regard, keep in mind the time limit and how the Buyer’s Protection period works.
If the seller does not respond to messages AliExpress, the administration gives quite trivial, but effective tips that will allow you to avoid unpleasant problems.
Why isn’t the seller on AliExpress responding to messages?
Worry and waste nerves because the seller is ignored, of course, is not worth it. Although sometimes buyers panic when a seller hasn’t responded to AliExpress messages sent a day ago. If the seller is well-known and sought-after, he may reply to the buyer after a day or so. And if there is a big sale, a Chinese holiday, or a world pandemic going on at the time of contact, the response may come even later. Buyers should always remember that there are people working on the marketplace. In other words, the human factor plays an important role. But, of course, you should not always make excuses for the seller:
- There is an inherent lack of responsibility on the part of the shopkeeper. It goes without saying that there are irresponsible sellers on the marketplace who just want to send the goods to the buyer and forget about them. They have no desire to consult the buyer on really important issues or answer them after the order has been placed. It is not worth buying something from such sellers a second time, even if you are satisfied with the product. Practice shows that such sellers, if there is a problem, will do anything to avoid their responsibility.
- A shop is new. New sellers on AliExpress often don’t understand the need to communicate with buyers. But when they realise that they are losing orders because of it, the situation changes.
- An ordered item is missing from the shop due to a failure in cooperation with the supplier. Many shops don’t want to admit this, spoiling their reputation. Therefore some keep silent, others give some vague formal answers.
- High occupancy. During a sale or a weekend, customer activity is at its peak. It is physically impossible for a salesperson to answer all customer questions in one minute. Therefore, it is advisable not to panic and to wait for an answer during “unpopular” hours.
- There is a time difference. For example, it is 14 hours between China and your country. This considerable difference makes it impossible for the seller to reply to you promptly. Before sending an email, check what time it is in China and estimate how long it will be before the seller starts his working day.
- Unforeseen circumstances. A salesperson is just like you, so he or she may not be feeling well, may have a business meeting, or may have no internet connection. Be patient.
- A fraudulent seller. In rare cases, a seller on Aliexpress may not respond to messages after paying for an order if there are any problems with the parcel or may not want to send the goods at all.
Going back to the human factor, it is worth understanding that every vendor can face problems of a personal nature. And this is one of the answers to the question of why a seller on Aliexpress does not respond. During the pandemic, many sellers faced personal problems, which had a negative impact on their business.
What to do if an Aliexpress seller ignores a dispute?
Today you have to try very hard to be confronted with a situation where a seller of Aliexpress does not respond to the dispute for two, three days. As sellers are well aware that such ignoring will not lead to anything good for them.
If you do come across such a situation, then you don’t need to sort out why the Aliexpress seller doesn’t respond in a dispute. Because:
- According to the rules of the marketplace, the seller must respond to the dispute within 5 days. Many buyers are used to sellers responding almost immediately. But it’s too early to sound the alarm if the seller ignores you for 1-2 days;
- If 5 days have elapsed, and the seller has not responded on AliExpress, the dispute will be resolved in your favor. You will get your money back for the product. The administration promises a refund within 3-21 business days. In fact, the funds will be received sooner.
When may the customer cancel the order?
At any time of the day or night a cancellation button is available for you in case the seller has not forwarded the parcel for delivery. If you’re very concerned about why the seller isn’t responding on Aliexpress, cancel. You won’t get any negative repercussions.
So what do you do if a parcel has been sent and the seller on Aliexpress hasn’t responded to messages for many days? You don’t need to do anything, nor do you need to waste your nerves. Just wait for the package. If all is well with the goods, forget about the seller and never go to him again. You can also specify in the review that the seller is “silent”, to save other buyers’ nerves. If there is a problem with the product, or it did not come, open a dispute. Let the seller continue to ignore you – you will still get your money back.
How do I choose a trusted seller on Aliexpress?
There are thousands of shops on Aliexpress. To order from a trusted seller and not fall for a scammer, I recommend paying attention to the following characteristics:
- Seller rating;
- How long the seller has been selling items;
- Number of subscribers;
- Reviews.
This information you can see on the main page of the shop. Once you have studied all the information about the seller and it meets your expectations, you can safely place an order in this shop.
Bottom line
If an Aliexpress seller doesn’t respond to messages, there’s nothing wrong with that. Yes, it’s definitely bad if the shop is irresponsible, but you won’t lose money because of ignoring it.
You can`t trust the reviews on aliexpress, many are fake. I`ve encountered different sellers using the same photos and same text for their reviews..I`ve encountered many examples of this.