International delivery is a complex and time-consuming process involving different transport companies. The route of each order passes through dozens of cities and several countries. However, parcel tracking records only the most important procedures and stops on their way to their recipients.
“Arrived at linehaul office” is one of the popular statuses encountered in the history of order movement. The AliTopShop editorial team has researched all available information on the subject and is ready to share the detailed material with readers.
What “Arrived at linehaul office” means
Arrived at linehaul office means that your parcel has arrived at the main distribution centre.
In logistics, the term ‘Line Haul’ refers to the transport of goods over long distances by any mode of transport – land, air, or water between two designated stations.
These stations can be cities, ports or even warehouses. In addition, long-distance transport requires specific departure and arrival times. Although the routes remain the same, the goods transported may vary in volume and weight, from small documents to heavy pallets.
Courier companies pick up shipments from a specific warehouse. At this warehouse, shipments with common destinations are assembled into containers for transport to a sorting centre (hub) or to one or more other types of warehouses (e.g. distribution points). At sorting centres, goods of different origins are sorted and assembled for further transport to their destination.
Where the main shipping office is located
The notification “Arrived at the mainline office” can be encountered at various stages of the delivery of orders from AliExpress. As we mentioned earlier, a long-haul office is not one specific location, but rather different stations where mail items arrive.
To find out the approximate location of a long-haul office, you need to open and view the entire tracking history of your order. For example, if the parcel arrived at the long haul warehouse after leaving the origin country, then the office is most likely located in a transit country.
How long to wait for the parcel
Even the shipping company delivering your order cannot tell you the likely date of delivery. The “Arrived at the office of mainline shipping company” status may appear at various stages of delivery of your AliExpress-based orders:
- Country of origin. If the long-haul office is mentioned when the shipment was in China, then your package has just started its journey. The waiting time can range from 20 to 60 days;
- Transit country. If the trunk station is located in a transit country, then the order is halfway to the recipient. The remaining waiting time for delivery can take from 10 to 30 days.
- Destination country. If the hubway station is mentioned after the parcel has arrived in the destination country, then the delivery has entered its final stages. The standard wait time is 7 to 14 days.
Frequently Asked Questions
What does “Arrived at linehaul office” mean on Aliexpress?
The status means that your parcel from AliExpress has arrived at the main parcel distribution centre. A long-haul office refers to a station where postal items are distributed by destination country and then loaded into containers for further delivery over long distances.
Where is the trunk office located?
A long haul office is not one specific place but different stations. They are located in different cities and countries around the world (location unknown).
An AliExpress parcel has arrived at a long haul office – how long will it take to get there?
It is difficult to give an exact ETA. If the hub office is in China, it could be between 20-60 days. If the trunk office is in a transit country, then the delivery process could take 10 to 30 days. If the trunk centre is located in the destination country, it can take 7 to 14 days.
Linehaul office, which is an important transportation center where parcels are assembled for the next stage of their journey. It organizes the sorting, handling and coordination process, ensuring that each parcel is matched to its route.
Can they be more vague? I appreciate your article and the intent of trying to infrom the people about what could linehaul possibly mean to them, and yes it takes a deep reading of the history of status available in order to infer if the country it is in could be the country of origin or the destination or some undisclosed place in between ¿…? Come on! If there is a GMT time of the status being processed, usually that will let you estimate a better place, or at least a distance, and reduce to a handful the possibility of a country in which your products still are. Just don’t get why on earth (pun intended), they don´t state where in the globe the linehaul that received is located. Tracking an order in the 21st century feels as if all the logistics happened in outter space, somwhere between Andromeda and the Milkyway so why try to give a position if we are not there…¿yet?. Sorry to be so ironic but it really pisses me off.
Muhammad Junaid Raza
my order arrived in haul office at 09-09-2023 but still not receive my order.
order Number:8174060287958207
It’s been over 60 days since the order was placed. You have the option to open a dispute and request a refund.
I’ve normally had the arrived at linehaul office message pop up for just a few days, my current order has been sitting there for a while.
Am not concerned because using AE free shipping the tracking number usually appears to be stuck but in my experience of buying goods for years I’ve noticed that there is quite often another shipping label is stuck over the original Chinese one so you can’t track it as it has a different tracking number.
The last thing I ordered arrived in 1 week from ordering to receiving here in Australia.
my 5 to 6 parcels have not arrived yet. 575091655553 tracking number. please give me any contact number or service center number? how can I locate my parcels? the order name is ANUM.
The carrier hasn’t updated any tracking result or the tracking number/carrier info is incorrect.
3 weeks ago flash drive order but no coming track number UD603837267 my please help
The carrier hasn’t updated any tracking result or the tracking number/carrier info is incorrect.
My order number 8175091865888156 arrived at line haul office on the 26/09/2023 Time 09:31 but still not received my order (package). last tracking number ís UT362359746TW
Hello! More than 60 days have passed since you ordered the product. You can open a dispute and ask for a refund.
السلام عليكم
مرحبا أين الطرب تبعي
Number：3741049846441
Parcel status：Delivering
nation：Mainland China -> Oman
2023-11-09 22:30:00 Arrived at linehual office
2023-11-09 14:31:00 Left from departure country/region
2023-11-09 08:00:00 Leaving from departure country/region
2023-11-07 14:52:50 Arrived at departure transport hub
2023-11-07 04:28:14 Outbound in sorting center
2023-11-06 23:41:00 Inbound in sorting center
2023-11-06 20:24:58 Accepted by carrier
======================================
Powered by https://global.cainiao.com
hi I haven’t received my order since I ordered on 04 september.my tracking no is LP00596763238085
LP00596896480823
two orders
CNESP46701123400012818644
CNESP46701123400011950538
Good afternoon! These 2 parcels have arrived to you. Tell me what to do if I move to another country for health reasons. Is it possible to change the delivery address? I’m worried that I may not have time to receive my parcels.
Delivery (43 day(s))
LP00624507798545 (Latest Tracking Number: LP00626107303891)
This request has not arrived yet?
hello i haven’t received my order yet PK006388605E
No information. We seem can’t identify the number.
2024-01-28 12:43
Arrived at linehaul office, Carrier note: Arrived at Destination Country
Hello, I have mistakenly put the wrong city for my order, but I live in a village and I put the postal code there, will it arrive at a random location in the city I put in or will it arrive at my location based on the postal code. Also, will Global Express Tracking show the name of the delivery company so I can contact them about this?
My tracking number is ECSC00AARO00339005
Thanks for the help
Am kinda confused my tracking was stuck arrived from facility for some days now but today it just changed to awaiting seller dispatch.
Here is my tracking number please help me LP00586287558811.
Hi Jimmy!
Checked your track number LP00586287558811. It’s fine. Usually in this status “Arrived at linehaul office, Carrier note: Arrived at linehual office” orders stay 10-30 days, maybe a little longer. In any case, I advise you to open a dispute and make a refund if 60 days pass.
im streesed my order landed at linehaul on 2023.07.12 12:02 till today i didnt received anything my tracking number is LP00583092178434
Hi Pertunia Chaba. I looked at your track number. It’s fine. The remaining waiting time for delivery may take 10 to 30 days. It is normal.
مزال لم يصلني طلبي من 27 ماي الى حد الان
Hi. If the delivery is more than 60 days, I suggest you open a dispute and make a refund.
very confusing. tracking for my order isn’t moving. was told it would be delivered weeks ago and still nothing. showing as arrived linehaul but still nothing.
no one to speak to to discuss order. been waiting months
order number S00000308422074
if anyone has any suggestions or ideas greatly appreciated
Hi order arrived at linehaul office at 2023-07-20 but still not revived my order
Order no:UC582876413TW
Hello, Raja manickam. I’ve looked at your track number. Everything is in order. The remaining waiting time for delivery may take 10 to 30 days. That’s normal. If you don’t receive your order in 60 days, you can open a dispute and make a refund.
Hi Chabtelle. I looked at your track number. It’s fine. The remaining waiting time for delivery may take 10 to 30 days.
Hi again! I wanted to leave my personal experience with this. After leaving my question on June 17th here, I went asked the AliExpress community on Reddit about this. Everyone told me that ‘arrived at line-haul office’ is a codename for arriving at customs in the DESTINATION country. And then today on June 19th I received a text saying that my package is at the post office 🙂
Arrived at line haul office (June 16)
Received package (June 19)
Hi how can one check which postal office the parcel arrived t. My country is South Africa and I leave in Durban at south beach. I Odered on my but my parcel haven’t delivered yet which I don’t know why it’s takes so long.
hai pls help me still waiting my package 3 months now tracking said it’s delivered at line haul long time ago
I suggest you open a dispute and request a refund as it’s been over 60 days.
Hello, could you tell me your tracking number and which delivery method you chose when ordering?
Hello! My question is what is the difference between arrived in transit country vs arrived at long haul office? Below is my tracking for reference. Thank you!
Arrived at linehaul office
Carrier note: Arrived at linehual office
2023-06-16 23:10:14 GMT+8
Departed from transit country/region
Carrier note: Depart from transit country or district
2023-06-09 23:16:56 GMT+8
Arrived in transit country/region
Carrier note: Arrive at transit country or district
2023-06-08 01:39:14 GMT+8
Hello! Arrive at transit country or district indicates that the parcel has left China for the transit country. The transit country is not the final destination. This is where the parcel is cleared and sent to the country of arrival.
Arrived at linehaul office – means that your parcel has arrived at the main distribution centre.
In logistics, the term Line Haul refers to the transport of goods over long distances by any mode of transport – by land, air or water between two specific stations.
my parcel has reached at linehaul office & mistakenly my address was incomplete which has i given.only my postal code was mentioned with my phone no. can i collect my parcel myself from post office ? but how i can b able to know that my parcel has reached at post office ? plz guide me
It depends on the delivery method that you have chosen when placing the order. There is a delivery method with tracking number and there is no tracking number. You should be contacted by phone from the post office, if the parcel arrives. There is a good chance that they will send your parcel back without an exact address. You may contact the seller or the AliExpress support team with your order number and date of issue to resolve the issue.
Call your post office and give them your tracking number. Ask them if your parcel is there or not.
Hello! lost package > ZA096739073CN Find it and send it to me !!!!
Mi paquete dise que llego ala ala oficina de transporte y lleva 8 días y no tiene movimientos
Hola, José. El tiempo de espera estándar es de 7 a 14 días.
Hello! Unfortunately I can’t help you with this question. This is an information website. We do not search for or send parcels.
UZ0446189906Y 29 МАРТА 2023 ПРИБЫЛ В ОФИС LINEHAUL И ПРОПАЛ,
Заказала вторую посылку UZ0475098766Y пришел 16 мая 2023 в этот же офис и пропал
S00000296896215
that is a tracking number,
how long it’ll take to deliver to my address please update me asap
my order is stuck in linehaul since june 7s how long will it stay there this is my tracking number 5P52C23719499
CGD00000353271
hello assalamualaikum
PK000299106ES
economy shipping doesn’t include tracking after a package has been handed to a destination country/region’s carrier.
No information. We seem can’t identify the number.
Information on your track number as of today:
2023-04-10 02:43
Arrived at linehaul office, Carrier note: Arrived at linehual office
The remaining waiting time for delivery can take 20 to 30 days.
arrived at linehaul office how long will it stay there
Hello!
I wrote about how long it will stay there this section
how-long-to-wait-for-the-parcel
There are all the possible timescales listed there.
arrived at the linehaul office June 7 how long will the tracking code 5P52C23719499 be there
I can give you an approximate arrival time. As of 2023-06-06 20:12 by your track number 5P52C23719499 the Central Office is in China – Hong Kong (HK), so we can conclude that the total delivery time may take 20 to 60 days.
I am stil waiting for my package from AliExpress, now the tracking says it has arrived and ready for collection. Where do i collect?
did you contact the post office or you’re carrier partner about this
Where to receive your parcel depends on the delivery method you chose when you placed your order at Aliexpress. Try contacting delivery service support.