What it is and how to return items using this service on Aliexpress
What are free returns?
With the free returns service, you get an extra 15 days (beyond the delivery date) to decide whether to keep or return the item. If the seller offers a free return, an icon like the one shown below will appear on the product page.
How to return the goods for free?
Step
Open a dispute with a “refund and money back” solution.
Step
Your refund request will be confirmed within 2 days.
Step
After confirming your request, click on “Get Track Number” within 5 days. If you do not receive it within this time, the dispute will be closed without a refund and you will no longer be able to open it.
Step
Once you have the tracking number, copy it and follow the link in the Reminder. Generate the barcode that you will need at the post office for your free refund. Save it.
Step
Pack the shipment yourself, or use the packaging service at the post office in accordance with Russian Post tariffs. If you want to return several items from the same order, pack them in one parcel.
Step
Take the parcel to any convenient post office. Show the barcode to the employee and complete the free return.
You must return the parcel with the item(s) to the Post Office within 15 days of receiving the return barcode. If the goods are not delivered within the specified period, the barcode will be cancelled.
You must return the parcel with the item(s) to the Post Office within 15 days of receiving the return barcode. If the goods are not delivered within the specified period, the barcode will be cancelled.
Step
When the item arrives at the warehouse, we will refund your money. It may take up to 15 days from the time the return barcode is activated to receive and process the item in our warehouse.
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Questions and answers
When can I apply for a free refund?
You may apply for a free refund within 15 days of receiving your order.
Who pays for the shipping charges?
Please note that you can use the free returns service once per order. If you wish to return multiple items from the same order, please package them in one parcel. For the second item, also open a dispute, choosing a refund at your expense and provide a track number of the shipment with a free refund.
After I return the item, will I get a full refund?
If you opened a dispute for “unconditional return”, you are responsible for returning the item in perfect condition and in its original packaging. If we receive a package with a different attachment, unfortunately we will not be able to confirm the refund. If you return 8 items out of 10, we will issue a refund for 8 items.
When will I receive my refund?
Refunds will be issued once we receive your shipment and make sure all conditions are met. The sooner you return the item, the sooner you will receive your refund!
Can I make an exchange instead of a refund?
Unfortunately, exchanges are not available at this time. You can place a new order before or after you receive your return, since returning an old order and placing a new order are independent processes.
I returned an item, but I forgot to confirm on the dispute page, so my order was closed without a refund. What can I do?
If you are making a free refund, you do not need to additionally enter the refund information on the dispute page. We will update the status of the dispute automatically as soon as you start the refund process by getting the code word.
In the case of normal returns, if you forget to confirm the return on the dispute page, please contact support, provide the return tracking number and the return receipt. Once support confirms that the package was delivered to the correct address, Aliexpress will refund your money.
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