What it is and how to return items using this service on Aliexpress
What are free returns?
With the free returns service, you get an extra 15 days (beyond the delivery date) to decide whether to keep or return the item. If the seller offers a free return, an icon like the one shown below will appear on the product page.
You must return the parcel with the item(s) to the Post Office within 15 days of receiving the return barcode. If the goods are not delivered within the specified period, the barcode will be cancelled.
Questions and answers
When can I apply for a free refund?
Who pays for the shipping charges?
After I return the item, will I get a full refund?
When will I receive my refund?
Can I make an exchange instead of a refund?
I returned an item, but I forgot to confirm on the dispute page, so my order was closed without a refund. What can I do?
In the case of normal returns, if you forget to confirm the return on the dispute page, please contact support, provide the return tracking number and the return receipt. Once support confirms that the package was delivered to the correct address, Aliexpress will refund your money.







