Before writing a message and contacting a seller on Aliexpress, you need to know a few important facts which will make the conversation easier.
All correspondence should be in English; unfortunately, sellers do not understand Russian, and if you use it, there are bound to be misunderstandings. If you have a basic knowledge of English but cannot speak or write in that language, you can use an online translator.
In addition, if you have a complaint with the seller – do not threaten or insult him. Doing so will lead to immediate blocking of your account without clemency. To resolve problems, open a dispute and negotiate with the seller.
How to contact a seller at Aliexpress
To contact the seller on Aliexpress, use the relevant functions on the website or mobile app.
While on the AliExpress website, open the “My Orders” section and at the top of each order there is a “Message to Seller” link which you should click.
You will be taken to the chat page. On the left you will see contacts with sellers, and on the right the history of correspondence with a particular shop on Aliexpress. Write your message to the seller and click “Send”. You can also send photos and videos if needed.
Images can be attached to your message in JPG, JPEG, GIF, PNG or BMP format and will not exceed 5MB each.
How to write a message to the seller in the Aliexpress mobile app
Writing a message on the mobile app and communicating with the seller at Aliexpress is also easy! Open the menu and go to “My Orders” and then click on the picture area of the product and its name.
The order details will open and underneath the information box is the “Contact Seller” button. Click on it and you will be able to write a message and contact the seller at Aliexpress.
Note that the mobile app has a limit of 1 to 3000 characters per message. You can also take or attach up to 5 photos to the text, as well as use emoticon sets.
The above instructions will allow you to write a message to a merchant in just a few seconds and get a reply.
