In Aliexpress the buyer does not have to communicate with the seller. Organisational issues are handled by the administration: dealing with order deadlines, handing over completed goods to sellers, protecting the user’s money. But communication between the buyer and the shop has many advantages. Before communicating with a seller on aliexpress, you need to learn the rules.
The difficulty lies in the difference in mentality, the language barrier and the goals. The Chinese want to make a profit and improve their ranking. The customer is interested in economy, speed of transport and quality. Often the parties cannot understand each other because of poor language skills. It is inconvenient for the Chinese and the Russian to communicate in English.
But there is a way out. It is possible to find a compromise with the shop. The main thing is to learn to understand intentions and identify fraudsters.
Why communicate with the seller
There’s no need to communicate with the seller in Aliexpress. Basic questions are answered by aliexpress. Orders have statuses that show the location of the parcel. Payments are checked by the system. The shipment of the parcel and the time of receipt are monitored by aliexpress. The days until the end of the buyer’s protection are indicated next to the order. In a dispute the seller and the buyer are not very verbose.
Let’s list the main reasons for communicating with the shop employees:
- Help in choosing – the shopping shops have consultants who are always ready to help. On aliexpress, visitors are afraid to ask questions. Help in choosing is a direct responsibility of the employees of the site. Shops with a good reputation are always ready to help with sizes, models.
- Getting a discount – customers are not afraid to haggle on the market. Aliexpress is no different. Ask to lower the cost of goods. The main thing is to learn how to negotiate correctly.
- Checking out the shop – attitude towards the customer plays a big role. Well-intentioned sellers are quick to respond to messages (watch out for time zones), help with sizes, solve payment and shipping problems.
How do I write to the seller?
Before communicating with the seller on aliexpress, you need to find a chat room. On the Chinese platform, the user can contact the contact person in several ways. The Chinese like friendly customers. Don’t think about the uselessness of the issue. Write about anything.
Ways to conduct correspondence on aliexpress:
- Through the order description – you don’t need to place an order to start correspondence. You can ask questions in public chat, where other users will see the answers, and in private messages. The button will be located in the right list under a special section.
- Via orders – will be available after checkout and payment. The section is available in your personal cabinet. Usually buyers communicate with us about organizational issues: receiving tracking numbers, delays in shipping, poor quality of the goods.
- In the cart – the order has been placed, but not yet paid. You can try to haggle and get a discount or a coupon for a future purchase. To contact, open the shopping cart.
- In-store – sellers have entire collections on their websites. Come in and ask questions.
What language to write to the seller on Aliexpress
“In what language should I write and communicate with a seller on Aliexpress?” – is one of the most frequently asked questions among regular buyers of the online shop.
The need to communicate directly with the seller may be due to the desire to clarify the parameters of the product, inquire about delivery information or ask any other question.
When you’re asking a question, you’ll need to know the language of the seller at Aliexpress, so he can understand your message and give a complete response.
In the AliExpress online shop, all dialogues between buyers and sellers take place only in English.
The aforementioned language has long ago become a universal international language, which is used not only in diplomacy, politics, but also in other spheres of human life.
Note that during the negotiations of the dispute on the order – your claims and demands to the seller must also be written in English.
We do not recommend trying to communicate with sellers on Aliexpress using Chinese and English to Chinese texts translated by an online translator.
How to bargain properly?
On to the interesting subject of haggling. Asking the Chinese for a discount is easy. It is enough to show friendliness and indicate the need to lower the price. Follow a tried-and-true algorithm:
Add the item to cart – tease the seller
Fill in all the details. All that remains is to pay. But do not rush, wait.
Wait for the message
Most likely the seller can not stand it and offer a discount or a gift coupon himself.
Write a welcome message – the Chinese may not write
This does not mean anything. Go on the offensive. Be sure to write in English and call the seller a friend.
Strike up a conversation
Getting straight to the point is a big mistake. Talk about money worries.
Ask for a discount
Don’t expect a 90% discount. Ask for no more than 30%.
The system may not work. But in most cases the Chinese don’t want to lose a visitor.
How to handle a dispute properly?
For more information on the collection of evidence and communication with the administration, please read the article on disputes. Now talk specifically about communicating with sellers. They may behave in different ways. Some will be willing to compromise, others will ignore the problem, and still others will offer unfavorable solutions.
Three rules for communicating with a seller during a dispute:
- Describe the problems succinctly and concisely – don’t push pity, don’t waterboard.
- Offer realistic solutions – no need to demand the gold mine from the Chinese.
- Be polite – regardless of how polite the seller is.
Have competent communication with the seller. The Chinese are always willing to give a discount or give in a dispute. We wish you a pleasant shopping experience and fast delivery.
