How to Send a Parcel from AliExpress Back to China: Costs and Process

14.05.2023

Are you unsatisfied with your AliExpress purchase and want to return it to China? Returning a package from AliExpress may seem daunting, but it can be done with ease by following the correct process. In this article, we’ll guide you through the steps of returning a package to AliExpress, the associated costs, and all other essential details.

There are whole thematic communities on the internet dedicated to the fact that the product in the ‘picture’ in the Aliexpress ad looks completely different from what the buyer ends up receiving. In addition to fake photos, buyers are confronted with defects, a situation where the seller has sent the wrong product. So it’s important to find out how much it costs to send an Aliexpress parcel to China, even if you haven’t had any problems on the Chinese site.

Understanding AliExpress Return Policy

Before we get into the process of returning a package, it’s essential to understand AliExpress’s return policy. AliExpress allows returns for most products within 15 days after the package has been received by the customer. However, certain products such as cosmetics, lingerie, and swimwear cannot be returned.

The Process of Returning a Package to AliExpress

To return a package to AliExpress, follow these steps:

Log in to your AliExpress account and go to your Order List
Find the order you want to return and click on the “Open Dispute” button
Select the reason for the return and provide photographic evidence
Wait for the seller’s response
If the seller agrees to the return, follow their instructions for shipping the package back.

Procedure for returning goods to China to a seller on Aliexpress

A step-by-step guide

It’s worth clarifying right away that simply sending the item back to the sender’s address and getting your money back is unlikely to work. By default, the seller is not interested in the return, unless it affects his reputation. So you have to act according to the rules of the service:

Step

The rules in such situations require the opening of a dispute (“Dispute”) on the Chinese site. In the reason for the dispute you specify the need for a refund.
The mistake many buyers make is that they take too long to understand how much it costs to send a parcel back to Aliexpress China, and how to do it correctly. Although the buyer has only 15 days to answer this question from the date when the receipt of the parcel was confirmed. If the deadline has passed, the claims against the seller are not considered by the administration.

Step

In addition to stating the reason for the dispute as “return of goods”, you need to argue why you want to return the products. You write a description before sending the dispute, attach photos proving that the product is “wrong”, broken, defective, etc. Ideally, you should attach a video of you unpacking the goods for the first time.

Step

The official action to return the goods is confirmed. You can now go to the post office. You have 10 days to dispatch the parcel. However, it is possible to extend the dispatch time (this is also a function of the seller when he sends you the products).
It is imperative that you send the parcel to the address mentioned in the dispute. There is no need to be provoked when the seller writes a different address in a private message, asking you to send to it. You don’t care if the package doesn’t reach the receiver in this situation because the seller has the wrong address. The rules require the products to be sent strictly to the address in the dispute.

Step

All in all, this is all the important information that gives a reasoned answer to the question of how to send a parcel back to China Aliexpress. Next, you just have to wait for the refund. When will they arrive? Two options: when the products arrive at the Chinese post office, or 30 days after the parcel has been sent from your country.

Preparing the Package for Return

When preparing the package for return, ensure that you include all the original packaging, labels, and tags. If possible, use the original shipping box to minimize the risk of damage during transit.

Choosing the Shipping Method

AliExpress offers several shipping methods for returning packages, including standard shipping, expedited shipping, and courier services. The shipping method you choose will depend on the weight and size of the package, as well as your budget.

Costs of Shipping

The cost of shipping a package back to AliExpress varies depending on the shipping method chosen and the weight of the package. As a general rule, the heavier the package, the more expensive the shipping cost. You should also factor in customs fees and taxes that may be imposed on the package during transit.

Who has to pay for sending a parcel back to China?

The administration will not give you an answer to the question how to send a parcel back to China Aliexpress at the seller’s expense. According to the rules, it’s up to the buyer to pay for the shipment. There is a possibility of reimbursement of expenses, if you write a personal message to the seller and agree on at least a 50/50 split of the amount that will be spent on sending the products.

But most Chinese will simply offer an exchange for a working product + a small gift to compensate for the loss of sending the product to China. But the exchange need to agree only after a return through Dispute.

Is it expensive to send the goods to China? Undoubtedly. Especially, if you ordered not a smartphone weighing 300 grams, but a TV set with 40 inches diagonal. You should call a Postal Service number, say the size, weight, and other description of the parcel, and its delivery address. You will be given a total cost. Expenses are added due to the fact that you have to pay for a tracking number service. This is an obligatory task. Because Dispute has a strict requirement to provide a tracking number for the parcel.

Timeframe for Returning a Package to AliExpress

Once you have shipped the package back to AliExpress, it may take several weeks for the seller to receive it and issue a refund. However, AliExpress has a buyer protection policy that ensures that you receive a refund if the package is not received within 60 days.

Also helpful: Free returns on Aliexpress

Common Problems and Solutions

Some common problems you may encounter when returning a package to AliExpress include:

The seller not responding to your return request
The seller rejecting your return request
The package being lost or damaged during transit

If you encounter any of these problems, you can contact AliExpress customer service for assistance.

Tips for a Successful AliExpress Return

To ensure a successful AliExpress return, follow these tips:

Read the product description carefully before making a purchase;
Check the seller’s feedback and rating;
Take photographs of the product as soon as it arrives;
Follow the correct process for returning the package;
Choose a reputable shipping method;
Consider a partial refund;
There is no need to communicate with the seller in private messages after the Dispute has been opened and before it is closed. They are 100% interested in you closing the Dispute. Sellers may offer an exchange of goods + bonuses for closing, a full refund without mediation by Aliexpress + goods remain with you, and so on. These promises will not be fulfilled by the seller. Because your communication outside of Dispute administration does not take into account.

It’s also useful: How will I receive my refund on AliExpress?

Conclusion

In conclusion, returning a package to AliExpress can be done with ease by following the correct process. Ensure that you understand AliExpress’s return policy, prepare the package for return, choose the appropriate shipping method, and factor in the costs and timeframe for returning the package. If you encounter any problems, AliExpress customer service is always available to assist you.

FAQs

What is the timeframe for returning a package to AliExpress?

You can return most products within 15 days after receiving the package. However, certain products cannot be returned.

How do I return a package to AliExpress?

To return a package to AliExpress, log in to your account, go to your Order List, and select the order you want to return. Click on the “Open Dispute” button, select the reason for the return, and provide photographic evidence. Wait for the seller’s response, and if they agree to the return, follow their instructions for shipping the package back.

What is the cost of returning a package to AliExpress?

The cost of returning a package to AliExpress varies depending on the shipping method chosen and the weight of the package. You should also factor in customs fees and taxes that may be imposed on the package during transit.

What should I do if the seller does not respond to my return request?

If the seller does not respond to your return request, you can contact AliExpress customer service for assistance.

How can I ensure a successful AliExpress return?

To ensure a successful AliExpress return, read the product description carefully before making a purchase, check the seller’s feedback and rating, take photographs of the product as soon as it arrives, follow the correct process for returning the package, and choose a reputable shipping method.

In summary, returning a package from AliExpress back to China can be a straightforward process by following the right steps. It is crucial to understand the AliExpress return policy, prepare the package for return, choose a reputable shipping method, and factor in the associated costs and timeframe for returning the package. If you encounter any problems, do not hesitate to contact AliExpress customer service for assistance.

Just as interesting: What to do if your AliExpress order is delayed